Mogwai Official Store Returns & Exchanges
We want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original condition. Please ensure all tags are attached and the product remains unused to qualify for a full refund or exchange.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive a return authorization number.
Pack Your Items
Securely place the items in their original packaging, ensuring all documentation and accessories are included to prevent damage during transit.
Ship the Package
Attach the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or schedule a home pickup.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing