Frequently Asked Questions
Everything you need to know about shopping at the Mogwai Official Store.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, all Mogwai Official products come with a standard 1-year manufacturer warranty that covers any defects in materials or workmanship.
Can I change or cancel my order after it's been placed?
We aim to process orders quickly. If you need to make changes, please contact us within 2 hours of placement. Once an order has reached the shipping stage, it can no longer be modified.